What we show you in our photos

These terms and conditions ("Terms") apply to the pre-order offer incentive ("Offer") provided by J T Hughes Group ("JTH") for new car orders placed in the United Kingdom ("UK").

1. JTH reserves the right to change, amend, or withdraw the Offer at any time without prior notice, which may apply to one or all makes and models available for purchase.
2. The Offer is only available for new car orders placed within the UK during the Offer period specified in clause 1. JTH may amend the Offer period at any time without prior notice.
3. Any separate offer agreed upon during an in-person dealership visit may not be combined with the Offer.
4. All Personal Contract Hire and Business Contract Hire are not eligible for this offer.
5. Affinity scheme is not eligible for this offer.
6. Motability scheme is not eligble for this offer. 
7. If you wish to cancel your new car order, you must notify your sales executive in writing up to four weeks before your scheduled delivery date. If you comply with this condition, JTH will refund your £250 deposit.
8. Due to manufacturing changes, JTH cannot guarantee an exact delivery date for any vehicle. Additionally, the manufacturer may make slight specification variations without prior notice. JTH is not responsible for any such changes.
9. If you wish to part-exchange your existing vehicle, JTH will provide an indication of its valuation at the time of order. However, this valuation is subject to change in line with market conditions until an exact delivery date is agreed upon. At that point, JTH and you will agree on an exact valuation for your existing vehicle.
10. The online car valuation offer provided by JTH is a real offer, but it is subject to physical inspection of the vehicle. JTH reserves the right to withdraw or adjust the value of the offer if any discrepancies are found during the physical inspection. The online valuation is a preliminary estimate, but it is a real offer subject to a successful physical inspection. JTH also reserves the right to reject the purchase of any vehicle that does not fit their stock profile.
11. The JT Hughes Order incentive offer cannot be used in conjunction with any other offer made by the JT Hughes Group.
12. The Offer does not affect any manufacturer offer that may be available to you at the time of placing your order. You may use any such manufacturer offer in conjunction with the JTH order incentive.
13. Any changes to goverment taxation will be applied.
14. Manufacturer led colour or specification changes can be applied at any time. 
15. The JTH order incentive offer cannot be used in conjunction with any other offer made by the JTH Group.
16. JTH may alter these Terms at any time. If JTH makes changes to these Terms, the changes will be highlighted when you place an order with one of their dealerships.
17. These Terms do not affect your consumer rights.
18. Any new car order placed before November 16th, 2023 will not be eligible for the Offer incentive.

Your car. It may sound obvious, but you’ll need to be able to get your car to the appointment. We don't currently offer a collection service.

The V5 logbook/registration certificate. This must be registered in the name of the current keeper. If the V5 logbook/registration certificate is still in the owner's maiden name, you will need to bring a copy of your marriage certificate.

Two forms of identification. One must be an original photo ID (such as a passport) and one should be a proof of address item (accepted forms include a utility bill or council tax letter dated within the last 9 months). These must match the name and address on the vehicle logbook.

All service history and MOT certificates if available.

Both sets of car keys. Unless you've told us otherwise, the valuation provided assumes you have 2 sets of keys for your vehicle. If you've only got 1 key, the price we offer you after inspection may be reduced.

Bank details. So we can pay you for your car. The account has to be in the name of the registered keeper.
Finance settlement letter. If the vehicle has any finance outstanding we need a letter with the settlement figure from the finance company to be able to buy the vehicle.

Any extras that we’ll need. Such as the locking wheel nut for the alloy wheels where fitted, any detachable fascias and security codes for the radio, the security code for obtaining replacement keys and any discs required for the satellite navigation system.

Home delivery and collection is available 6 days a week.

if you notice any scratches or marks on the car, that were shown on any of our photos please highlight them to the driver on delivery and we will contact you to discuss. remember you have 14 days to change your mind and you can return the car and get a full refund subject to the terms of our 14-day guarantee. 

What a great question! We show a 360-degree view of our cars online on our search page and offer delivery right to your driveway.

Once you've decided on a vehicle, we'll ask you to select your method of payment, including whether you'd like to part-exchange your current vehicle as a down payment.

Finally, you will decide whether you want your new car delivered or picked up from a JT Hughes dealership in Shrewsbury, Telford, or Newtown. You'll have 14 days after receiving your vehicle to decide if it's the right vehicle for you!

If you change your mind within 14 days, we'll accept it back and issue a full refund under the terms of our 14-day money-back guarantee.